The customer service representative is primarily responsible for achieving the highest level of satisfaction for clients and works to meet all their needs by ensuring high-quality service, helping them overcome obstacles they face, and providing comprehensive answers to their inquiries.
good dealing with the auditors in a way that suits the nature of the inquiry or complaint and in a manner befitting the company's position and has experience working with computers.
Responsibilities
- Welcoming and receiving visitors or reviewers.
- Informing the responsible person or manager upon the arrival of visitors or reviewers.
- Answering phone calls and emails within the granted authorities.
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Responding to all inquiries and questions from reviewers.
- Dealing appropriately with reviewers in accordance with the nature of the inquiry or complaint and in a manner befitting the company's status.
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Providing reports on reviewer satisfaction surveys to the direct manager.
Must Have
- Entering visitor or reviewer data and maintaining their records.
- Recording and following up on complaints, observations, and suggestions from visitors or reviewers.
- Meeting the needs of reviewers by ensuring high-quality service within the granted authorities.
- Strengthening relationships with reviewers and interacting with their needs
- Assisting reviewers in overcoming work obstacles they face and providing comprehensive and sufficient answers to their inquiries
Nice to have
- Committing to required performance indicators and working to achieve them.
- Adhering to attendance and departure times as scheduled.
- Submitting reports to the direct manager.
- Keeping company and reviewer secrets confidential and not disclosing them, and not publishing any news related to the company.
- Performing any other tasks assigned by the direct manager within their jurisdiction in a specific appendix for that.
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Committing to and respecting the administrative hierarchy "organizational structure"
What's great in the job?
- Flexibility.
- Work-life balance.
- Great expectations.
- Goal-oriented leadership.
- Quality benefits
- Open-door policy
About Us
What We Offer
Every employee has the opportunity to see the impact of their work. You can make a real contribution to the company's success.
Many activities are often organized throughout the year, such as conferences, team building events, capacity development, and much more.
Perks
A full-time position
Attractive salary package.
Flexibility
Greater flexibility in
working hours.
Team Work
A real organizational environment in order to work towards a common goal.
Experience
Keep up with technology and take advantage of modern technologies
